We offer you professional medical care at Port Hedland Family Practice - Port Hedland Family Practice

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We offer you professional medical care at Port Hedland Family Practice

OUR PRACTICE
Practice Manager Tel: 08 9174 7600
p.manager@porthedlandfamilypractice.com.au
Our Practice Nurse is available for immunisations, dressing, care plans and other general non specific medial advice.

Management of Personal Health Information
The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information.  It adheres to the The National Privacy Principles Act and the Health Records and Information Act.

After Hours
If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.

URGENT RESULTS
Your Doctor or the Practice Nurse will attempt to contact you immediately via contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.
EMERGENCY then please contact 000.

NON URGENT RESULTS
The Nurse will contact you via phone to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment.

If your results are NORMAL we will Not contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.
At no time are results provided to you over the phone due to confidentiality laws.

Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.

Confidential information is not included in these letters). All personal information is stored on a program specific, encrypted computer data base

CONTINUOUS EDUCATION
The practice is committed to supporting the doctors, nurses and administration staff to participate in on-going education.

APPOINTMENTS
Please ring Tel: 08 9174 7600 for an appointment.
If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.

TELEPHONE AND ELECTRONIC COMMUNICATION
Electronic Communication is available via email at
If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.

TELEPHONE AND ELECTRONIC COMMUNICATION
Electronic Communication is available via email at reception@porthedlandfamilypractice.com.au All personal email is stored on a program specific encrypted computer data base system. Any emails or phone calls addressed to clinical staff will be forwarded to the appropriate physician and returned with a phone call.

For after hours medical attention, please contact the following or alternatively seek the nearest Hospital Emergency Department:

For after hours medical attention, please contact the following or alternatively seek the nearest Hospital Emergency Department:
Hedland Health Campus, Colebatch Way, South Hedland WA 6722, 08 9174 1000

Patient Feedback
Your feedback is important to us and Patient Feedback forms are available at reception. Alternatively forward your comments to:
Email: reception@porthedlandfamilypractice.com.au
If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:

The Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583


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PORT HEDLAND FAMILY PRACTICE
Shop 5 Port Hedland Boulevard, Port Hedland, WA Tel: 08 9174 7600
Monday - Friday 7am till 7pm.   Saturday 9am till 2pm.   Sundays and Public holidays 9am till 2pm.
Jupiter Health and Medical Services is committed to supply health services to rural and country towns where the need for doctors is needed. We supply international medical graduate doctors to help in the rural practices under supervision of our rural experienced doctors. Jupiter Health and Medical Services help's to support their doctors working in rural areas.

JUPITER HEALTH AND MEDICAL SERVICES PTY LIMITED
ACN 151 083 055
Australian Proprietary Company
ABN 24 151 083 055
Active from 1/10/2011
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